What is a bot?Bots have been around since the start of computing and are nothing more than an automated response to a query (or a simulation of an automated response to a query). Back at AOL in the late 1990s we had a bot program where you could call in and play Blackjack against a computer using voice commands.
Why are bots taking off now?When we talk about the current wave, we are primarily talking about chatbots which typically work within a messaging program, or their own messaging interface. Bots are exploding right now because several technologies have come together to make them easy to use, and useful:
Where do bots live?Bots exist primarily in two places:
How do you build a bot?Developing a bot is very similar to developing an app. It all starts with a UX strategy to develop use cases, personas, and users stories. The big difference is that instead of then designing screens, you design a series of conversational UI paths. Next, you can use a service like Srishta Technology to create to create the logic that interprets the spoken word and parses it into actionable data . For example, Regal could train the system to understand that the question "Where can I see Star Wars in New York, NY tonight?" is equivalent to movie=Star Wars, Location=New York, NY and Time=Today's Date between 5pm and midnight. This can now be translated to an API call. Finally, a back-end system must be developed that receives queries and replies with the desired outputs or questions. This is where the bot's conversation logic exists. The system should be architected in a way that it works across a variety of bot services (e.g. Facebook, Skype, Telegram, and Kik) and apps. The key to making a great bot is having a highly-experienced team take a deep dive into the different possible language patterns to make sure the bot is trained to return great results. The more specific the use of the bot is, the easier this will be. This is why we believe that commercial bots with very specific use cases will be the early success stories.
If you'd like to discuss bots generally or have a specific project in mind, please don't hesitate to contact us as we're working on a variety of chatbot projects.
Always Interested to write sometimes about upcoming technology. I am An IT Professional with 7+ years of experience with World renowned MNC 's like TCS ,IBM,CSC and Dell. Domain : IT infrastructure, Enterprise Server Administration and IT service delivery MCP,MCSA,ITIL V3 and ITIL Intermediate certified professional.